Privacy Policy

Last updated: January 2026

Big Candy (accessible at big-candy.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. By using our website, you agree to the practices described here.

We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you've got questions or concerns about how we handle your data, get in touch with us directly before anything else.

1. Who We Are

Big Candy is the operator of big-candy.com. References to 'we', 'us', or 'our' throughout this policy mean Big Candy. References to 'you' or 'your' mean any person who visits or uses our website.

2. What Information We Collect

We collect personal information in a few different ways depending on how you interact with our site. The types of information we may collect include:

• Your name, date of birth, and contact details (email address, phone number, postal address)
• Account login credentials
• Payment and transaction information, including deposit and withdrawal history
• Identity verification documents, such as a copy of your driver's licence or passport, as required for responsible gambling and anti-money laundering compliance
• Technical data like your IP address, browser type, device type, and pages visited
• Communications you send us, including support tickets and live chat transcripts

We don't collect sensitive information like your health records or political opinions unless you specifically provide that to us and we have a lawful reason to hold it.

3. How We Collect Your Information

Most of the time, we collect information directly from you. This happens when you register an account, make a deposit, contact our support team, or fill in any form on our site. We also collect some information automatically through cookies and similar tracking technologies. Our Cookie Policy explains that in more detail.

4. Why We Collect Your Information

We use your personal information to:

• Create and manage your account
• Process transactions and verify payments
• Comply with our legal obligations, including age verification, anti-money laundering (AML) requirements, and responsible gambling obligations
• Respond to your questions and support requests
• Send you information about promotions or updates, where you've opted in to receive these
• Detect and prevent fraud or other unlawful activity

We won't use your information for purposes that aren't reasonably related to why you gave it to us in the first place.

5. Disclosure of Your Information

We don't sell your personal information. Full stop. We may share it with trusted third parties who help us run our business, including payment processors, identity verification providers, customer support platforms, and IT service providers. These parties are only given access to the information they need to do their job, and they're required to keep it confidential.

We may also disclose your information where required by law, such as in response to a valid request from a regulatory authority or law enforcement agency. This includes compliance with the Australian Communications and Media Authority (ACMA) and other relevant bodies.

6. Overseas Disclosure

Some of our service providers are based outside Australia. Where we send your personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that's consistent with the Australian Privacy Principles. By using our site, you acknowledge that this may occur.

7. Data Security

We use industry-standard security measures to protect your personal information from misuse, interference, loss, and unauthorised access. This includes SSL encryption, secure servers, and access controls. But no system is completely foolproof, and we can't guarantee absolute security. If you suspect your account has been compromised, contact us immediately.

8. Your Rights

You have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate or out of date. To make a request, contact us using the details at the bottom of this policy. We'll respond within a reasonable timeframe and in line with our obligations under the Privacy Act 1988 (Cth).

9. Marketing Communications

If you've opted in to receive marketing emails or SMS from us, you can unsubscribe at any time by clicking the unsubscribe link in any message or by contacting our support team. We won't send you unsolicited marketing after you've opted out.

10. Complaints

If you think we've handled your personal information poorly, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date at the top. We encourage you to check back periodically.

12. Contact Us

Got a question about this policy or how we handle your data? Reach out to us at: [email protected]

Gambling Help Online: 1800 858 858 | www.gamblinghelponline.org.au. 18+ only. Please gamble responsibly.