Terms and Conditions

Last updated: January 2026

Please read these Terms and Conditions carefully before using big-candy.com. By accessing or using our website, you confirm that you've read, understood, and agreed to be bound by these terms. If you don't agree, don't use the site.

1. About Big Candy

Big Candy operates the website at big-candy.com. These Terms and Conditions govern your use of our website and any services we provide through it. We reserve the right to update these terms at any time, and it's your responsibility to check for changes.

2. Eligibility

You must meet all of the following conditions to use our site:

• You are at least 18 years of age
• You are accessing the site from a jurisdiction where doing so is lawful
• You are not acting on behalf of another person
• You have not previously been excluded or banned from our platform

We take age verification seriously. If we have reason to believe you're under 18, we'll suspend your account immediately and may withhold any funds pending investigation. No exceptions.

3. Australian Regulatory Context

Online gambling in Australia is regulated under the Interactive Gambling Act 2001 (Cth) and overseen by the Australian Communications and Media Authority (ACMA). It is your responsibility to understand the laws that apply to you in your state or territory before using our services. Nothing on this site constitutes legal advice.

4. Account Registration

To access certain features of our site, you'll need to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Keep your account details up to date
• Keep your password confidential and not share your account with anyone else
• Notify us immediately if you suspect unauthorised access to your account

You may only hold one account on big-candy.com. Creating multiple accounts is a breach of these terms and may result in all accounts being closed and funds being forfeited.

5. Deposits and Withdrawals

All transactions on big-candy.com are processed in Australian dollars (A$). Minimum and maximum deposit and withdrawal limits apply and are set out on the relevant pages of the site. We reserve the right to request identity verification documents before processing any withdrawal. This is standard practice and required for compliance with anti-money laundering obligations.

We are not responsible for any fees charged by your bank or payment provider in connection with deposits or withdrawals.

6. Bonuses and Promotions

From time to time, we may offer bonuses, free plays, or other promotions. Each promotion has its own specific terms, including wagering requirements, eligible games, and expiry dates. These will be clearly stated at the time the offer is made. General bonus terms include:

• Bonuses are for personal use only and cannot be transferred
• We reserve the right to withdraw or modify any promotion at any time
• Attempting to abuse or exploit any promotion may result in account suspension
• Bonuses are not redeemable for cash unless wagering requirements have been met

7. Responsible Gambling

We're committed to responsible gambling. If you feel your gambling is getting out of hand, we want to help. Tools available to you include deposit limits, session time reminders, self-exclusion, and temporary account cooling-off periods. Contact our support team to set any of these up.

If you need immediate support, please contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au. It's a free, confidential service available 24 hours a day.

8. Prohibited Conduct

You agree not to use big-candy.com for any unlawful purpose or in any way that could damage, disable, or impair the site. Specifically, you must not:

• Use any automated software, bots, or scripts to interact with the site
• Attempt to gain unauthorised access to any part of our systems
• Engage in any form of fraud, collusion, or cheating
• Use the site to launder money or for any other criminal activity
• Misrepresent your identity or provide false information

We reserve the right to close your account and report suspicious activity to relevant authorities, including ACMA and Australian law enforcement agencies, if we have reasonable grounds to do so.

9. Intellectual Property

All content on big-candy.com, including text, graphics, logos, and software, is owned by or licensed to Big Candy. You may not reproduce, distribute, or create derivative works from any of our content without our written permission.

10. Limitation of Liability

To the extent permitted by Australian law, Big Candy is not liable for any indirect, incidental, or consequential loss or damage arising from your use of the site. This includes losses arising from technical faults, service interruptions, or errors in game outcomes. Our total liability to you in any circumstances will not exceed the amount you deposited in the 30 days prior to the event giving rise to the claim.

Nothing in these terms limits your rights under the Australian Consumer Law where those rights cannot be excluded.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using our site, you also agree to the terms of our Privacy Policy.

12. Termination

We may suspend or terminate your account at any time if you breach these terms, if we're required to do so by law, or if we decide to stop offering services to users in your location. You can also close your account at any time by contacting our support team. Any funds remaining in a closed account will be returned to you, subject to our verification requirements.

13. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts. We'll always try to resolve any issue directly with you first before things escalate.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we'll update the date at the top of this page. Continued use of the site after changes are posted means you accept the updated terms.

15. Contact Us

Got a question or a complaint? We'd rather hear from you directly. Reach out at [email protected] and our team will get back to you as soon as possible.

18+ only. Gambling can be addictive. Please play responsibly. Gambling Help Online: 1800 858 858 | www.gamblinghelponline.org.au